Eitimad's Policies

Eitimad's Policies were last modified on 26th September, 2018

  • If your product is damaged or incorrect at the time of delivery, please contact us within the applicable time. Your product may be eligible for refund or replacement depending on the product category and condition.
  • Please note that some products are not eligible for a return if the product is “No longer needed”.
  • For device related issues after usage or the expiration of the return span, we will refer you to the brand warranty center (if applicable).
  • You can always get the relevant terms by messaging us on +92 306 1393 033.

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws.
  • Fashion products can be tried on to see if they fit and will still be considered unworn
  • The product must include the original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box.
  • Do not put tape or stickers on the manufacturers box.

*eitimad.com will not oblige a product warranty if the product is physically damaged, struck by lightning, installed incorrectly, subjected to abuse or burned in any way.

*If your product is damaged on the time of delivery, please “Do Not” accept the package and contact us immediately.

*Eitimad.com asks you to thoroughly check the products and inform us if you feel that there is a fault or product is damage.

*If the delivered product is not the one that you ordered or do not match the description on the product’s page at eitimad.com, you have 7 business or working days to return or cancel at all. (In that case only unopened and undamaged products along all the material and receipts by eitimad.com, can be returned).

If your product is eligible for a refund, you can choose your preferred refund method based on the table shown below.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (1-7 Working days) and it has undergone a quality control (1-5 working days).

Selected Method for Payment Time for Refund
Debit Card or Credit Card 5-10 Working days
EasyPaisa / JazzCash 3-5 Working days
Bank Deposit | Direct Bank Transfer 5-6 Working days
Cash on Delivery (COD) 10-15 Working days
  • Contact us to create your return request
  • Fill in the returns form you received after creation of return request
  • Pack your parcel securely, with the product in the original undamaged manufacturer’s packaging as delivered to you
  • Ensure that original receipt at the time of delivery is attached
  • Head to your nearest courier services’ office (You will be notified with that by call)
  • We will send you a tracking number via SMS & Email

All about Warranty !

What is Manufacturer’s Warranty?

Warranty provided by the manufacturer on their product, that can be availed by taking your product to the manufacturer’s authorized service center, in case of a warranty claim.

What kind of after sales service & support are we talking about?

At eitimad.com, we are not about selling products only. We, consider problems faced by our clients as ours, and take it as a challenge. Be it something from restoring your OS corrupted by virus, to reinstalling older OS on a new system eitimad.com support team is always keen to look for a solution.

What is covered under warranty?

We warrant that each product is free from defects in materials and workmanship. Warranty covers:

  • Any manufacturing defects.
  • Any internal fault arising out of manufacturing defect.
What is not covered under warranty?

Warranty does not cover:

  • Minor cosmetic imperfections that do not affect the performance and usability of the product.
  • Any software programs, whether pre-loaded or shipped with the product, or installed subsequently.
  • Failure resulting from misuse, user neglect, accident, modification, unsuitable physical or operating environment, or improper maintenance by user.
  • Any damage due to non-branded, unknown products integrated or added afterwards, including those that have been produced by the original manufacturer.
Category Return Window & Exception Cases
Channel Products 7 Days; Replacement only

Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged condition, it is eligible for a replacement, provided the exact item is available.

Peripherals & Accessories 7 Days; Return and refund

Not eligible for return if the item is “No longer needed”

Software Non-returnable
Category Return Time & Exception Cases
Phones, Tablets, Earphones & Headsets 7 Days; Replacement only

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged condition, it is eligible for replacement, provided the exact item is available. If the same item is not available, a refund will be issued.

Accessories 7 Days; Return and refund

Not eligible for return if the item is “No longer needed”

Category Return Time & Exception Cases
Clothing, Apparel, Bags & Shoes 7 Days; Return and refund. No questions asked

Custom made items, women’s intimate apparel and men’s inner-wear labeled as non-returnable on the product detail page cannot be returned.

Eyewear, Jewelry & Watches 7 Days; Replacement only

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged condition, it is eligible for replacement, provided the exact item is available.

All Prices Are Subject to Change Without Prior Notice Due to Currency Fluctuation Dismiss