Are all products original and genuine?
Alhamdulilah, Eitimad is committed to offer only 100% genuine and original products. Eitimad takes all necessary actions to ensure this. You will also be notified with the perks that Eitimad offers on confirmation call after the placement of an order.
Please send us an email on email@example.com if you think a product listed on our website does not fulfill the said standards.
How do I know if a product comes with warranty and original?
eitimad.com pledges “Say No To Gray , Say No To Fake“
There is not a single product listed on Eitimad.com which is gray (Non Warranty Product) or shallow in quality.
Warranty is offered on almost products and the warranty details are displayed on the product page.
You will get the authorized Warranty Card or Genuine Warranty Details of the original and authentic distributor / Dealer / Retailer, and the details of service centers, by our representative on confirmation of an order.
Besides, there is another perk of being eitimad.com customer that you will get the monthly followup for warranty and experience related issues free of cost.
Are the prices negotiable?
Prices are not negotiable.
“We belief that there is a reason why some products are expensive: because they are very reliable.”
Are there any hidden costs or charges?
There are no hidden costs or charges. All costs are 100% visible at the end of the checkout process.
Where can I find more detailed information about a product?
Information regarding the warranty and quality of product is usually described in the short description under the mentioned price. More detailed information can be found on the ‘Description’ and ‘Specifications’ tabs on the product page. You can call | SMS | WhatsApp on +92 306 1393 033 for warranty related details.
Delivery Charges & Time (Wholesale Orders)
Standard shipping charges are applied – But if product’s weight is greater than normal then additional will be charged.
Note: If an order consists both regular and wholesale items, the express shipping will be offered. On the other hand, shipment charges on wholesale orders will be charged separately. Delivery charges and time for orders will be provided once the order is placed and will be notified on confirmation call.
What are the reasons behind shipment delay?
- Incorrect address provided in shipping details while placing the order.
- Delay in confirmation of personal details in order to prevent fraud.
- If failed to verify the shipping destination, eitimad.com will require shipping details verification before dispatching orders, and this may delay shipping.
- For orders where payment is required in advance and has not been made.
- If your order is being delayed for any reason, eitimad.com is aware of, you may be contacted directly via phone or email to let you know.
What is reception of the product?
In case of Cash on Delivery (CoD) sealed package cannot be opened unless the payment is made. It is requested that if the seal has been opened delivery agent / officer shall not take item back. If you later find out that there is any issue with the product bought, you can request a return by calling our Customer Service (+92 306 1393 033)
In Case of verification of your identity.
Orders can only be delivered to a private address (e.g. home or work address). Kindly, note that eitimad.com won’t deliver any order to public places, streets, cafes or restaurants. If the payment is made in advance, the person receiving the order at the delivery address needs to show his or her CNIC.